You have decided to offer CrewCare to your employees! Great decision!
Please complete the Service Level Agreement to initiate your CrewCare service.
1. Recipient Information
Official Company Name (Recipient):
Number of Locations/Branches:
Recipient First Name:
Recipient Last Name:
Recipient Mobile:
Recipient Email:
Below please input the full name of the person designated to be the primary contact of your CrewCare account.
CrewCare Primary Contact Name:
Email address for primary contact to login to our platform:
Cell Phone Number of account primary contact (Used for SMS login authentication):
Proposed Launch Date:
4. DESCRIPTION OF SERVICES
Lifestyle Rewards Inc. (CrewCare) will provide an employee-funded, opt-in lifestyle benefits platform for the Recipient’s organization. The Recipient pays nothing out of pocket unless choosing to subsidize employee costs. All healthcare benefits are accessed through voluntary payroll deduction.
CrewCare is not an insurance company and does not provide insurance. CrewCare provides access to a voluntary employee benefits platform, including telehealth and discount services, and does not underwrite, assume risk for, or guarantee insurance coverage of any kind.
The Services include the following (collectively, the “Services”):
a. CrewCare – Health Care
A comprehensive telehealth program offering:
- Unlimited doctor visits by phone
- No co-pay and no deductibles
- Coverage for up to eight family members
- 24/7/365 access
- Mental health support
- Discounts on vision, dental, chiropractic, lab work, and eligible medical supplies
b. CrewCare – Local Coupon Mobile App
An instant savings platform offering paycheck-stretching discounts at over 1,000,000 participating neighborhood businesses across the United States.
c. CrewCare – Credit-Pal
A financial wellness benefit designed to help employees improve credit, understand financial fundamentals, and build a pathway toward long-term goals such as homeownership.
d. Voluntary Payroll Deduction (Required for Healthcare Services)
CrewCare healthcare services are voluntary, meaning:
- Employees must opt in
- Employees agree to pay service costs through payroll deduction to the Recipient (Employer)
- The Recipient (Employer) may choose to pay a portion or all the employee’s cost
All other services listed above (b and c) are provided at no cost to all employees as long as this Term-to-Term Service Level Agreement remains active and in good standing.
5. PAYMENT TERMS
The Recipient agrees to pay Lifestyle Rewards Inc. (CrewCare) as follows:
Service Cost
The all-inclusive service cost is tiered as follows: approximately sixty (60) participating employees will be billed at $60.00 per employee per term, and approximately one hundred forty (140) participating employees will be billed at $40.00 per employee per term.
There is no prorating.
Our billing cycle runs from the 1st to the last day of each month.
Invoices are issued and due on the 1st of each month.
Recipients are allowed 7 days for mailed payments before the payment is considered late.
There is no grace period beyond this timeframe.
Payments may be made via:
- Bank wire
- ACH / automated payment systems (e.g., Bill.com)
- Credit card
- A 2.25% convenience fee applies
- Maximum credit card charge per transaction is $9,500, including the fee
The Recipient is responsible for adding the 2.25% fee to any credit card payment. If the fee is omitted, an additional invoice will be issued to reconcile the amount.
Invoice Details & Reporting
Each invoice will be supported by:
- A snapshot full reference list of all participating employees with billed memberships
- A weekly report outlining new activations and deactivations
If you have questions, please contact our accounting team within 5 days of receiving your invoice.
Recipients should not delay payment unless a major error is identified.
Delays may result in the suspension of all employee benefits.
All invoices must be paid as issued; any corrections will appear in the next billing cycle.
Late Payments
Invoices that remain unpaid for 20 days beyond the due date may result in:
- Suspension of service
- Termination of service
Reinstatement is at the sole discretion of Lifestyle Rewards Inc.
Breach for Non-Payment
If the Recipient fails to pay for the services when due, Lifestyle Rewards Inc. (CrewCare) may treat the non-payment as a material breach of this Agreement. The Provider reserves the right to:
- Cancel all services; and/or
- Pursue legal collection remedies
6. RECIPIENT RESPONSIBILITIES
Recipient agrees to actively support Provider in delivering and maintaining CrewCare service and will:
a. Supply Accurate Employee Data
Option 1 – Direct Employee List Upload
Provide Provider with:
- Full employee roster
- New hires
- Terminations
- Changes in status
This must be supplied weekly (minimum) via secure file format (CSV, Excel, or secure upload).
Option 2 – API Integration
Provide Provider with:
- Access to an API endpoint connected to the Recipient’s HR, payroll, or accounting system
- Allow automated retrieval of employee data, including:
- Full name
- Contact information
- Employment status
- Hire/termination dates
This is necessary for:
- Accurate billing
- Communications
- Identifying employees eligible for benefits
b. Designate Personnel
Assign HR, accounting, and administrative personnel who can:
- Receive training
- Handle back-office processes
- Support payroll deductions
- Maintain data accuracy
c. Place CrewCare Posters & Materials
Recipient agrees to distribute employee engagement materials:
- Posters in employee areas
- Instructions for benefit access
- Any printed or digital CrewCare materials
d. Allow CrewCare to Contact Employees
Recipient authorizes CrewCare to contact employees through:
- Phone
- SMS
- Email
- Direct email newsletters
This contact is required for activation, reminders, onboarding, and service delivery.
Refusal to allow employee contact may result in service termination.
e. Process Payroll Deductions
The Recipient agrees to process all payroll deductions on behalf of employees who voluntarily opt in to the CrewCare lifestyle benefits program, and to forward the deducted payments to the Provider in accordance with each invoice issued.
The Recipient is responsible for:
- Ensuring payroll deductions are completed accurately and on time
- Remitting all collected amounts to the Provider promptly
- Collecting any outstanding balances owed by employees who have been terminated or separated from employment
All services delivered under this Agreement must be paid for when due, and the Recipient remains fully responsible for timely remittance of all funds associated with participating employees.
f. Notify Provider of Location Transfers
If a branch/location is sold or transferred, Provider must be notified 30 days prior.
Any active memberships during the transfer period will be billed to the Recipient.
7. TERM OF AGREEMENT
This Agreement begins on the Submission Date and remains in effect for an initial term of one hundred eighty (180) days (“Initial Term”).
At the end of the Initial Term, this Agreement will automatically renew for additional one hundred eighty (180) day periods (“Renewal Terms”) unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.
All billing, payroll deduction requirements, and service obligations remain in full force throughout each Renewal Term.
8. INDEMNIFICATION
Provider agrees to indemnify and hold Recipient harmless from all claims, losses, expenses, fees including attorney fees, costs, and judgments that may be asserted against. Recipient that result from services offered by Provider.
9. ATTORNEY FEES & COLLECTION COSTS
If there is dispute relating to any provisions in this Agreement, the prevailing party is entitled to, and the non-prevailing party shall pay, the costs and expenses incurred by the prevailing party in the dispute, including but not limited to all out-of-pocket costs of collection, court costs, and reasonable attorney fees and expenses.
10. ENTIRE AGREEMENT
This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.
11. AMENDMENTS
This Agreement may be modified or amended in writing by mutual agreement between the parties, if the writing is signed by the party obligated under the amendment.
12. GOVERNING LAW
This Agreement shall be construed in accordance with the laws of the State of Nevada.
13. PRIVACY STATEMENT
We do not sell data to any 3rd party, employee data usage is restricted to only CrewCare services. All medical information is protected by HIPPA by law.
14. SIGNATURES
Service Provider:
Dorian Reed Sr.
Authorized for Lifestyle Rewards Inc. (CrewCare)
Recipient Authorized Signature:
Draw your signature with a mouse or touch.
Signature is required to submit.
Submission Date:
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